Ed B.

Written By Mallorie Milton
Ed.jpg

What do you teach at Seneca?

I have taught 25 different courses in the School of Hospitality and Tourism and been course lead for 12 courses.  These are the most recent ones I have taught:

  • FSO 215 - Global Distribution Airline System (Amadeus)

  • HTM 250 - Industry Externship I

  • HTM 251 - Industry Externship II

  • HTM 330 - Human Resource Management

  • TIS 200 - Career Preparation/Placement/Professional Internship

  • TRV 299 - Career Strategies 

  • TRV 301 - Legal Liability and Risk Management

  • TSA 200 - Tourism Software Applications (SABRE)

  • TSA 300 - Amadeus Reservation Specialist

What is your favourite thing about what you teach?

I like to relate true real-life scenarios from past experiences to demonstrate how students will utilize the skill(s) being taught when they are employed in the Hospitality/Tourism sector.

Give me a student who really wants to learn and has a passion for the hospitality and tourism industry (the will) and I will teach them (the skill).

What were some of your experiences before teaching at Seneca?

  • Certified: Amadeus Classic and Selling Platform Connect Instructor; Amadeus/Altea Reservation and Ticketing Web Certification; Amadeus Altea DC-CM Certification

  • Certified: SABRE trainer

  • CTM - Certified Travel Manager (ACTA)

  • TICO Travel Counsellor and Supervisor/Manager Education Standards Exam

  • Served on the Board of Directors for CITC - Canadian Institute of Travel Counsellors and ACTA - Association of Canadian Travel Agencies

  • Been teaching at Seneca College since January 2010

  • Worked at LoyaltyOne/AIR MILES Reward Program for over 21 years as a Senior Manager in Customer Care and Rewards

Worked in the airline industry for over 10 years - started working airports and progressed to corporate trainer

What is your favourite destination to travel?

If I can only select one destination, it would be anywhere in Europe. 

Mallorie Milton
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